FAQ
Q: What if I need to change my order after I hit “Submit”?
A: Our first priority is to ensure that your items ship out as quickly as possible. Therefore, once your order has been confirmed, it is immediately sent to our warehouse for processing. Due to this, we are unable to modify or cancel your order once it has been submitted.
Q: Do I need to create an account to place an order?
A: No, but if you do, you can store your billing address, multiple shipping addresses, join our mailing list, check your order status and create a wish list that you can share with friends! And we can contact you if there’s a problem with your order. It’s quick and easy. Just click here to create your account.
Q: Is your site secure?
A: Yes. All credit card information is encrypted across a secure line.
Q: Will I be charged for making changes to my order?
A: You will not be charged for making changes to your order, however you may see a “pending authorization” on your bank account until your bank verifies that the funds are available. Once your payment is authorized, we will ship your order and you will see your final charge, only for the items actually shipped.
Q: How do I know if my order went through?
A: You will receive an order number via email. Make sure you only click the “Submit” button once to avoid duplicate orders or charges.
Q: Why haven’t I received an email regarding my order?
A: There are usually two reasons: you may have an outdated email address on file, or you may have a spam blocker filtering email from us. Make sure to keep your user information current and try turning off any spam blockers that may be preventing our messages from getting to you.
Q: How do I return or exchange something in my order?
A: It’s easy! Click here for instructions and to view our returns/exchange policy. Pop Culture LLC must receive all returns and exchanges, including the replacement of missing or damaged items, within 14 days of the purchase date listed on your receipt.
Q: If I return merchandise, how long will it take to receive my credit?
A: We will process your credit as soon as we receive your returned merchandise in our warehouse. Typically, the purchase amount will be restored to your credit card anywhere from 24 hours to 7 business days, depending on your financial institution’s policy.
Q: What do I do if something in my order is damaged or missing?
A: Please contact a Pop Culture LLC right away! Click here to view our returns/exchange policy and instructions. Pop Culture LLC must receive all returns and exchanges, including the replacement of missing or damaged items, within 14 days of the purchase date listed on your receipt.
Q: Can I back-order an item that is sold out?
A: No. We experience a fast-paced turnover of styles and need to make room for new merchandise. The good news is that, with very popular items, the product may be reordered. If there’s a product you really want, send us an email. Include the item name, description and SKU number, if you have it. We’ll let you know if and when it’s coming back in! </p>